Lock problems during a working day
A Soho business enquiry should explain the effect on the premises: staff unable to enter, a door that cannot be locked at closing time, or a mechanism becoming unreliable during use. State the type of entrance and who has authority to approve repairs. If customers, staff or deliveries need to pass through the area, mention that when arranging access. Ask whether the proposed visit covers assessment, access, replacement parts or a combination of these, and confirm the applicable charges before work starts.

